Who has access to my tickets?
Access is restricted to your and our nominated staff. They are not publicly visible, nor visible to our other clients. However, for security reasons we suggest that you do not enter sensitive data such as passwords in tickets.
How can I log and update tickets by email?
Send email to email@example.com having first informed us of your valid sending addresses. Usually we will activate your entire domain, but if you need to be able to send support requests from other addresses such as your personal GMail account, just let us know.
What are projects?
By defining projects you can more easily see where time has been spent, broken down by the project worked on. Projects might be your individual sites if you have more than one, or topics such as user support, module development, site maintenance and so on. We can also prioritise by project if you let us know what you want.